Returns & Exchanges
At Penguin Gift Shop, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn apparel with original tags attached. If your purchase doesn't feel like the perfect fit, we are here to help with a smooth exchange or a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn items with their original penguin tags into the original shipping bag or any secure mailing box.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing