Frequently Asked Questions
Everything you need to know about your Penguin Gift Shop experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the US takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Are your materials ethically sourced?
Yes, Penguin Gift Shop is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and use high-quality, eco-friendly fabrics whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.